Orders cannot be cancelled once they are placed. If you would like to return your item you can do so here.
ORDER PROCESSING AND SHIPPING
- Please allow up to 5-7 business days for order processing and verification and an additional 7-10 business days for delivery.
- Prices displayed on the website are exclusive of taxes.
- All orders are shipped via FedEx.
- To protect our customers, we are unable to change the shipping address of a package, we will only ship to the address provided at checkout. However, you can schedule a pick up at a Fedex location or reschedule a delivery by contacting Fedex with your tracking information.
- If your package is lost, stolen, or damaged please contact FedEx to file a claim to be reimbursed for your package.
- We cannot accept orders addressed to APO/FPO/DPO addresses.
- We are unable to alter shipping addresses after your order is placed. To reroute your package to the correct destination please contact Fedex Support with your tracking information.
- We are unable to alter product details that will affect the duties and taxes for your order.
- If you have questions about the approximate cost of duties and taxes for your package please contact your local Fedex with your tracking information.
- Duties and taxes are to be paid by the recipient upon the packages arrival.
- Although availability may be indicated on the site, we cannot guarantee product availability and products may not be available for immediate delivery.
- We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order.
- Non-sale and promotional items are eligible for return within 14 days of the receipt of your purchase.
Rejected packages, abandoned packages, and packages returned outside of the designated return process will have a $50 restocking fee deducted from the refund upon receipt.
- All returns can be processed here.
REFUNDS and EXCHANGES
- Items eligible for refund or exchange must be returned in perfect, new condition with all original tags attached.
- Exchanges will ONLY be made for the correct item or size of the product in question.
- In the event that we do not have an available replacement for the item returned, a refund notification will be issued.
- Upon approval, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.
LATE OR MISSING REFUNDS
If you are not sure if you have received a refund:
- Check your bank account.
- Contact your financial institution, it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
- If you've done all of this and you are still unsure about your refund, please contact us at firstname.lastname@example.org or leave a voice message at 980-505-7195 with your order information.