● You will receive a confirmation email if you are selected for a raffle
● Raffles wins are not eligible for free shipping
● Frequent cancellation of raffle wins may disqualify you from future raffles
A. HOW WOULD A REFUND RESULT IN A RESTOCK FEE?
● Rejected packages, abandoned packages, and packages returned outside of the designated return process (Please see below for designated return process in the Return Policy section).
● Reasons for returns concerning wrong sizes (unless the preferred size is out of stock leaving no option for an exchange), dissatisfaction with the item (unless damaged), faulty credit card usage, suspected failed reselling and user errors such as accidental thumbprint purchasing, etc.
● The use of any robot, spider, crawler, or any other automatic device or any other software in connection with these services is strictly forbidden. In the event we reasonably determine that any order or attempted order was made by or through use of any robot or other automatic device or software, we have the right, sole and absolute discretion, to deny or cancel any such order, refuse to accept any returns or offer refunds, and/or to charge restocking fees.
● Orders/Items under any of the above listed circumstances will result in a restock fee as follows: $100.00 and over will be charged $50.00, orders/Items under $100.00 will be charged 20%.
NO CANCELLATIONS/ALL SALES FINAL FOR MYSTERY BOX ITEMS, PROMOTIONAL ITEMS, SALE AND SPECIAL RELEASE ITEMS.
NO CANCELLATIONS ALSO MEANS NO RETURNS/REFUNDS OR EXCHANGES UNLESS DAMAGED/FINAL SALE.
INTERNATIONAL ORDERS ARE FINAL SALE!
B. ORDER PROCESSING
● . Getting confirmation of your order means that we have received your order request; it does not mean that your order has been accepted or shipped, or that the price or availability of an item has been confirmed. Due to screening purposes, we may require additional verification or information before accepting any order.
● Please allow up to 7 - 10 business days for order processing.
● All orders are shipped via FedEx.
● All orders (excluding release product) over $200 before taxes will ship for free.
● Please allow up to 7 - 10 business days and an additional 10 business days for delivery on domestic orders and up to 14 business days for international orders.
● Please note items may ship from multiple locations or orders with multiple items may be split. If you think you are missing a tracking number please email email@example.com
● To protect our customers, we are unable to change/intercept the shipping address of a package to alter its delivery, and we will only ship to the address provided at checkout. However, you can schedule a pick up at a Fedex holding location or reschedule a delivery date via the Fedex Delivery Manager service.
● We are unable to combine shipping on multiple orders.
● To protect our customers, we require a signature upon delivery.
● If you request an address change through Customer Service while your order is in transit, there will be a $15 rerouting fee .
●You can also go through Fedex.com to manage your delivery details by selecting Manage My Delivery
● . If needed you can schedule a pick up at a Fedex location or reschedule a delivery by contacting Fedex with your tracking information. 1(800)463-3339
● If your package is lost, stolen, or damaged please contact Fedex to file a claim then email firstname.lastname@example.org .
— Please be aware that just because you file a claim, it does not guarantee that you will reimbursed.
— We cannot accept orders addressed to APO/FPO/DPO addresses.
D. INTERNATIONAL SHIPPING
ALL INTERNATIONAL SALES ARE FINAL!
If your item has damage or was received in error, please email customer service at email@example.com.
We are unable to alter product details that will affect the duties and taxes for your order.
If you have questions about the approximate cost of duties and taxes for your package please contact your local Fedex with your tracking information.
○ Fedex Customer Service Line - 1.800.463.3339
● Duties and taxes are to be paid by the recipient upon the packages arrival.
○ Re-routing costs are the responsibility of recipient
E. PRODUCT AVAILABILITY
- Prices displayed on the website are excluding taxes. Depending on the state you live in, the taxes may be automatically added to your total.
- We reserve the right, without prior notice and in its sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include, but are not limited to:
- invalid, incomplete, improper, or missing payment or shipping information;
- limitations on quantities available for purchase;
- inaccuracies or errors in product or pricing information;
- use of any robot, spider or other automatic device, software, process or application to place, or take preparatory steps to place, one or more orders;
- Violation of these Terms and Conditions; or actual or suspected fraud or abuse.
- We do not offer One day shipping methods -- We are sorry for the confusion and we are continuing to fix the technical error on our webstore.
○ The estimate you see on your tracking page shows the time it takes to deliver, after your order has been picked up by Fedex.
- We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order.
F. RETURN POLICY
- Eligible items have to be returned within 15 days upon receipt of your purchase. ○ Please contact Customer Service to check your return eligibility
Items not eligible for returns include: SALE ITEMS, PROMOTIONAL ITEMS, SPECIAL RELEASE ITEMS, COLLABORATION ITEMS.
[These items will be marked as SPECIAL RELEASE: ALL SALES FINAL]
Returnly labels and Prepaid return shipping labels will have a total of 5 business days before it is cancelled. If you do not use your return label within this timeframe we reserve the right to void your shipping label and cancel your return.
G. REFUNDS and EXCHANGES
- Items eligible for refund or exchange must be returned in perfect, new condition with all original tags attached.
- Exchanges will ONLY be made for the correct item or size.
- Upon approval, your refund will be processed, and a credit will be applied to your credit card or original method of payment within a few business days.
H. LATE OR MISSING REFUNDS
If you are not sure if you have received a refund:
Check your online bank statement.
Contact your financial institution, it generally takes up to three business days for the funds to
restore to your account.
If problems persists please contact us at firstname.lastname@example.org or leave a voice message at 980-505-7195 with your order information
I. CONTACT INFORMATION
FEDEX CUSTOMER SUPPORT (U.S.)
1 - 800 - 463 - 3339
A MA MANIÉRE CUSTOMER SERVICE
Mon - Fri 9:30am - 5:30pm EST
Thank you for Shopping with A Ma Maniére!
A Ma Maniére reserves the right to change/adjust these terms at any point in time.